How can Knight Packaging strengthen your Packaging Equipment and Supply Sales while protecting your accounts?
Having a "Service Department" is crucial in Packaging Equipment and Supply Sales. Today's sophisticated buyer expects expert Service Support provided immediately. Knight Packaging has been providing service to the packaging machine industry since 1987. During that time we have earned Training Certificates from most of the Packaging Equipment Manufacturers. Once sent to your account Knight Packaging will not go into that location for anyone else for 2 YEARS from the date of the last billable service call to that location. If the customer contacts us directly for service your salesperson is alerted immediately. Our technicians are trained to be your "eyes on the ground" as well. Often the Service Professional is allowed greater access than the Salesperson. The Technician makes notes on personnel, products, and potential opportunities for greater sales penetration to share with your Salespeople at the end of the call.
If you don't have a Service Department now how can Knight Packaging strengthen your Packaging Equipment and Supply Sales?
Under the best of conditions it cost somewhere between $60,000 and $100,000 per year to have even a one Technician "Service Department". Between Insurance, Taxes, Salary, Training, Equipment, Customer Service Support and a dozen other expenses this figure can easily climb even higher. Often times this prevents a Packaging Distributor from creating a service department leaving you to tell your customers you can sell the film, strap, and tape, but you simply can't service their equipment. Even the Mom and Pop customers expect to have their equipment maintained. Let Knight Packaging provide that service on your behalf. A Knight Packaging Technician can present himself as your employee and the customer never needs to know that you don't have a full time service department. All they know is that they called you for support and a service Professional has arrived and taken care of their needs. You look good and maintain the account as apposed to having them contact someone else for service and your losing the ability to sell them product.
Now let's say you have committed to the expense... how do you hire the right Technician? How do you train this new Technician? The answer is simple. HIRE Knight Packaging as your service consultant. Let us take the burden while providing you with an INSTANT Service Department while we search for your new employee! We put your new employee on a path to become a fully qualified service professional and tailor their training to maximize the benefit to your company! Knight Packaging is always available for advice, further training, and backup technical service.
And if you already have a Service Department?
Simply put Technicians are humans with human needs and frailties, on occasion they will be out sick or on vacation. Service is a "feast or famine" business and sometimes you have more work than your existing Service Department can handle without backup. Sometimes a single call can take days or even weeks due to complexity or logistics and you don't want to tie up your personell for the duration of it. Regardless Knight Packaging is here to fill those gaps and save the day!
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